Refund Policy

Last updated: August 3, 2026

This Refund Policy explains how refunds work for purchases made on Kanakaw (the "Service"). Kanakaw sells prepaid credits — a digital product that is delivered to your account instantly after payment and consumed when you run generation jobs.

1. Instant Digital Delivery

Credits are added to your account balance automatically, normally within seconds of a successful payment. Because credits are a digital product delivered immediately, they are not subject to physical-goods return rules.

2. Automatic Credit Refunds for Failed Jobs

If a generation job fails or is cancelled before completion, the credits it consumed are refunded to your account balance automatically. You never pay for a job that did not produce a result.

3. When Money Refunds Are Available

We will refund a purchase to the original payment method in the following cases:

• Unused credits: you may request a refund of a credit purchase within 14 days of payment, provided the purchased credits have not been spent. Partially used purchases may be refunded pro-rata for the unused portion at our discretion.
• Duplicate or erroneous charges: if you were charged more than once for the same purchase, or charged an incorrect amount, we will refund the difference in full.
• Unauthorized transactions: if you believe a payment was made without your authorization, contact us immediately and we will investigate and refund confirmed unauthorized charges.
• Service failure: if a verified technical problem on our side prevented you from using purchased credits and we cannot resolve it within a reasonable time.

4. When Refunds Are Not Available

• Credits that have already been spent on completed generation jobs.
• Dissatisfaction with the artistic style or subjective quality of generated output, where the Service functioned as described.
• Purchases older than 14 days, except where a longer period is required by applicable law.
• Accounts terminated for violations of our Terms of Service.

5. How to Request a Refund

Email [email protected] from the address linked to your account, or use our contact page. Include the payment date, amount, and payment method. We respond to refund requests within 2 business days.

6. Processing Time

Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

7. Chargebacks

If you have a problem with a charge, please contact us first — we resolve most billing issues quickly and amicably. Initiating a chargeback for a legitimate, delivered purchase may result in suspension of your account while the dispute is investigated.

8. Contact

Questions about this policy? Contact us at [email protected] or via our contact page.